Customer Service Representative (Chinese Mandarin Speaking)
- 26 Feb, 2023
No. Requires:
3
Qualifications:
- High school diploma or equivalent.
- Prior experience as a customer service specialist or equivalent, ideally within a similar setting.
- Sales experience is highly advantageous.
- Computer literate with an above-average typing speed.
- Superb verbal and written communication skills.
- Thorough, with excellent listening skills.
- Ability to calm irate, anxious, or grieving customers.
- Capacity to navigate stressful situations with ease.
- Available to work shifts, which may include work during evenings, weekends, and public holidays.
- Chinese Mandarin & English Speaking is must
Job Summary:
- The Customer Service Representative will be required to field scheme-related queries from customers, provide pre-authorization for medical treatment, and outline information regarding rates and payments. You should also advise current and prospective customer/patient about the most suitable plans based on their needs.
- The Customer Service Representative should be able to process and disseminate vast amounts of information. Customer Service Representative will possess an aptitude for learning and continual development.